NYC Cleaning Service FAQs We’re Here to Help.
Learn more about our cleaning services, booking process, pricing, preparation requirements, available add-ons, and what to expect when you choose Jacqueline’s Cleaning Service.
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Our Services and What We Offer
What cleaning services do you offer?
Jacqueline’s Cleaning Service provides Standard Cleaning, Deep Cleaning, Move-In and Move-Out Cleaning, Residential Cleaning, Office Cleaning, Home and Office Organizing, Deep Kitchen Cleaning, and Deep Bathroom Cleaning.
Services may be customized according to the size, condition, priorities, and specific needs of your property.
What is included in Standard Cleaning?
Standard Cleaning is designed for regularly maintained spaces. It generally includes dusting reachable surfaces, cleaning kitchen and bathroom surfaces, wiping appliance exteriors, cleaning sinks and fixtures, emptying trash, vacuuming, and mopping.
Additional services such as inside appliances, cabinets, walls, blinds, and baseboards may be booked separately.
What is the difference between Standard Cleaning and Deep Cleaning?
Standard Cleaning provides routine maintenance for an already cared-for space. Deep Cleaning requires additional time and focuses more closely on buildup, neglected areas, detailed surfaces, high-touch points, edges, ledges, and commonly overlooked spaces.
Deep Cleaning is often recommended for first-time clients, seasonal cleaning, or properties that have not been professionally cleaned recently.
What is included in Move-In / Move-Out Cleaning?
Move-In and Move-Out Cleaning is intended for empty or mostly empty homes and apartments. It includes detailed cleaning of kitchens, bathrooms, empty rooms, accessible closets, surfaces, fixtures, floors, doors, handles, and other appropriate areas.
Inside oven, refrigerator, cabinet, wall, blind, and baseboard cleaning may require separate add-ons.
What types of residential properties do you clean?
We provide cleaning for houses, apartments, condos, and other appropriate residential spaces. The service may be scheduled as a one-time, standard, deep, recurring, move-in, or move-out cleaning.
Can I book only a Deep Kitchen or Deep Bathroom Cleaning?
Yes. Focused Deep Kitchen and Deep Bathroom Cleaning services are available for clients who need detailed attention in those specific areas without booking an entire property cleaning.
Quotes, Scheduling, and Service Selection
How do I book a cleaning?
Contact us by phone, email, or through the website and provide your preferred service, property type, number of bedrooms and bathrooms, approximate size, condition, desired date, and requested add-ons.
We will review the information and help you select the most appropriate cleaning service.
How is the price of my cleaning determined?
Pricing may depend on the service type, property size, number of bedrooms and bathrooms, current condition, accessibility, requested add-ons, and the amount of time needed to complete the work.
Accurate property information helps us provide a more appropriate quote.
Is the quoted amount always the final price?
A quote is based on the information provided before the appointment. The final price may need to be adjusted if the property is significantly larger, requires more work than described, has limited accessibility, or includes additional requests.
Any necessary changes should be discussed before additional work is completed.
How long will my cleaning take?
Cleaning time depends on the property size, service type, current condition, requested add-ons, and number of cleaners assigned.
Deep Cleaning, Move-In / Move-Out Cleaning, and heavily used spaces normally require more time than routine maintenance cleaning.
Do you accept same-day cleaning appointments?
Same-day or last-minute availability is not guaranteed. Contact us as early as possible, and we will let you know whether an appropriate appointment is available.
Can I schedule recurring cleaning services?
Yes. Recurring service may be available depending on your location, service needs, and schedule. Contact us to discuss weekly, biweekly, monthly, or another appropriate cleaning frequency.
What if I need to cancel or reschedule?
Contact us as soon as possible if you need to change your appointment. Current cancellation and rescheduling requirements will be explained when your cleaning is confirmed.
Providing advance notice gives us the best opportunity to adjust the schedule.
Preparing Your Home or Office
How should I prepare for my cleaning appointment?
Please remove unnecessary clutter, personal belongings, important documents, valuables, and fragile items from the areas being cleaned.
Clearing countertops, floors, and heavily used surfaces allows the cleaning team to work more efficiently and focus on cleaning rather than moving personal items.
Do you bring cleaning supplies and equipment?
We generally arrive with the supplies and equipment needed for the scheduled cleaning. Please discuss any unusual property requirements or requested specialty products before the appointment.
What if someone in my home has allergies or product sensitivities?
Please inform us before the appointment about allergies, fragrance sensitivities, surface restrictions, or preferred products.
Product requests should be approved before the cleaning so the team can prepare appropriately.
Do I need to empty my refrigerator or cabinets for inside cleaning?
Yes. Refrigerators and cabinets must be emptied before interior cleaning can be completed.
Please remove food, dishes, cookware, personal items, and other contents before the appointment.
What should I do with my pets during the cleaning?
Please let us know about pets before the appointment. For their comfort and safety, pets should be placed in a secure room, crate, yard, or another appropriate area while the cleaning is being completed.
What should I do with valuables and fragile items?
Please secure cash, jewelry, sensitive documents, medication, collectibles, fragile décor, and other valuable or personal belongings before the cleaning appointment.
Access, Communication, and What to Expect
Do I need to be home during the cleaning?
No. You may remain home, or you may provide approved access instructions before the appointment.
Please make sure the cleaning team can enter the property at the scheduled time.
How can I provide access to the property?
Access may be provided by meeting the team, using a lockbox, approved entry code, concierge instructions, or another secure method arranged before the appointment.
Never post sensitive entry information publicly.
Can you clean while I am working from home?
Yes. Please let us know which room you will be using and whether you have meetings or quiet-time requirements.
We can discuss the most practical order for cleaning the rooms while you work.
Can children remain home during the cleaning?
Children may remain home under the supervision of a responsible adult. Please keep children away from cleaning equipment, wet floors, supplies, and active work areas.
Will the cleaning team move heavy furniture?
Heavy furniture, large appliances, and unsafe objects are generally not moved during regular cleaning.
We clean accessible areas and may move light items when it is safe and reasonable to do so.
What happens after the cleaning is completed?
The team completes a final review of the scheduled cleaning areas. When possible, clients may also review the space before the team leaves.
Questions or concerns should be communicated as soon as possible so they can be reviewed appropriately.
Additional Services for a More Complete Clean
What cleaning add-ons are available?
Available add-ons may include blinds, inside oven, inside refrigerator, patios or balconies, extra rooms, inside empty cabinets, hand-washed dishes, dishwasher unloading, laundry, walls, baseboards, extra bathrooms, and extra kitchens.
Availability and pricing depend on the property and requested scope.
Is inside oven or refrigerator cleaning automatically included?
No. Inside oven and refrigerator cleaning are generally separate add-on services unless they are specifically included in your confirmed cleaning package.
Refrigerators must be emptied before interior cleaning.
What is required for laundry service?
An available and functioning washer must be located in the apartment, home, building, or approved laundry area.
Laundry is generally priced per load. Special garment-care instructions should be discussed before the service.
Can you wash dishes or unload the dishwasher?
Yes. Hand-washed dishes and dishwasher unloading may be available as separate add-on services.
Please provide accurate information about the number of dishes or dishwasher loads when requesting a quote.
What is included in Home & Office Organizing?
Organizing may include reviewing the space, grouping similar items, creating storage zones, arranging frequently used belongings, organizing shelves, drawers, cabinets, closets, and helping create a practical system.
The client makes all final decisions regarding personal belongings.
Does organizing include hauling, donations, or storage containers?
Hauling, donation drop-off, disposal, and storage containers are not automatically included unless they are specifically discussed and approved.
Clients should confirm any additional organizing needs before the appointment.
Professional Cleaning for Workplaces
Do you provide office cleaning?
Yes. We provide cleaning for appropriate offices, professional practices, shared workspaces, and selected commercial properties.
The cleaning plan may include work areas, reception spaces, common areas, breakrooms, restrooms, floors, and high-touch surfaces.
What commercial cleaning experience do you have?
Jacqueline has more than 20 years of cleaning experience, including government contracts and work for professional offices, established businesses, doctors, dentists, lawyers, electricians, warehouses, elevator companies, paving companies, and other organizations.
Can office cleaning be scheduled outside business hours?
Scheduling depends on availability, building access, service requirements, and the needs of the business.
Contact us to discuss the most appropriate time for your office cleaning.
Do you offer recurring office cleaning?
Recurring office cleaning may be available based on the property, service area, desired frequency, and schedule.
A customized plan may be developed for regularly maintained workplaces.
What information is needed for an office-cleaning quote?
Please provide the approximate square footage, business type, number of offices, restrooms and common areas, floor types, service frequency, preferred schedule, access requirements, and any special cleaning priorities.
A walkthrough or additional information may be requested for larger or more complex properties.
Cleaning Built on Trust, Care, and Experience.
20+ Years of Experience
Decades of professional cleaning experience across homes, offices, and commercial spaces.
Personalized Attention
A small, family-owned company that takes time to understand each client and property.
Long-Term Client Relationships
Some clients have trusted Jacqueline’s Cleaning Service since 2003.
A Cleaner Space.
A Happier You.
Cleaning with Care, Serving with Trust.
Reliable and detail-focused cleaning services designed to give you a fresh, comfortable, and beautifully maintained space.
to Quality