Privacy Policy

Effective Date: August 4, 2026

Jacqueline’s Cleaning Service (“Jacqueline’s Cleaning Service,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request an estimate, schedule a cleaning service, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Email address
• Telephone number
• Billing address
• Cleaning or service address
• Property type and size
• Number of bedrooms and bathrooms
• Requested cleaning services and add-ons
• Preferred appointment dates and times
• Entry or access instructions
• Information about pets, parking, building access, or special cleaning requests
• Messages, reviews, feedback, and customer-support communications
• Photos or videos you choose to provide
• Any other information you provide through our website, booking system, forms, telephone calls, emails, or text messages

Please do not provide alarm codes, door codes, lockbox codes, or other access information unless it is necessary for us to perform the requested service.

Payment Information

When you make a payment, your payment information may be collected and processed by a third-party payment processor.

Depending on the payment method used, we may receive limited transaction information, such as:

• The customer’s name
• Payment amount
• Transaction date
• Payment status
• The last four digits of the payment card

We do not intend to store complete credit or debit card numbers directly through our website.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Website interactions
• General geographic location based on your IP address
• Cookie and analytics information

This information helps us understand how visitors use our website and allows us to improve its performance.

2. How We Use Your Information

We may use the information we collect to:

• Provide cleaning estimates and quotes
• Schedule and perform cleaning services
• Confirm, update, or reschedule appointments
• Communicate with you about your booking
• Process payments and issue receipts
• Respond to questions and customer-service requests
• Provide service reminders and follow-up messages
• Maintain records of services provided
• Address complaints, refunds, re-clean requests, or service concerns
• Improve our website, services, and customer experience
• Send promotional messages when permitted
• Request reviews or feedback
• Prevent fraud, misuse, or unauthorized activity
• Protect our customers, employees, cleaners, property, and business
• Comply with legal, insurance, accounting, and regulatory obligations
• Enforce our policies, agreements, and terms

3. Property Access Information

Some customers may provide information that allows our cleaning team to enter a property, such as:

• Door or gate codes
• Lockbox instructions
• Key pickup instructions
• Concierge information
• Building access instructions
• Alarm instructions

We use this information only as reasonably necessary to provide the requested cleaning service.

Customers are responsible for ensuring that the access information they provide is accurate and that they have permission to authorize our entry into the property.

For your protection, we recommend changing temporary access codes after your cleaning service is completed whenever possible.

4. Photographs and Videos

We may take photographs or videos of a property when reasonably necessary to:

• Document the condition of a property
• Verify that services were completed
• Record pre-existing damage
• Address a customer complaint
• Support quality-control procedures
• Document unusual or unsafe conditions

We will not intentionally publish identifiable photographs or videos of your home, personal belongings, or property for advertising or social-media purposes without appropriate permission.

Customers should remove confidential documents, personal photographs, financial information, medications, valuables, and other sensitive items before a cleaning appointment.

5. Text Messages, Phone Calls, and Emails

When you provide your telephone number or email address, you authorize us to use that information to communicate with you regarding:

• Estimate requests
• Appointment confirmations
• Cleaning reminders
• Schedule changes
• Arrival updates
• Payment information
• Customer-service matters
• Follow-up messages
• Promotional offers when permitted

Consent to receive promotional communications is not a condition of purchasing cleaning services.

You may request to stop receiving promotional communications at any time by following the unsubscribe instructions in the message or contacting us directly. You may still receive necessary service-related communications about an active booking or account.

Message and data rates may apply to text messages.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember visitor preferences
• Maintain website functionality
• Understand website traffic
• Measure website performance
• Improve the visitor experience
• Support advertising or marketing activities, when applicable

Cookies are small files stored on your browser or device. You may be able to block or delete cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

Third-party services used on our website may also place cookies or collect information according to their own privacy policies.

7. Analytics and Third-Party Tools

We may use third-party website, booking, communication, payment, or analytics services.

These providers may collect or process information on our behalf. Examples may include:

• Website hosting providers
• Online booking platforms
• Customer-management systems
• Payment processors
• Email and text-message providers
• Website analytics providers
• Review platforms
• Accounting and invoicing platforms
• Cloud-storage providers

Each third party may handle information according to its own terms and privacy policy.

8. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

• Cleaners, employees, and authorized contractors
• Booking and scheduling providers
• Payment processors
• Website hosting providers
• Email and text-message providers
• Customer-support platforms
• Insurance providers
• Accountants, attorneys, and professional advisers
• Government authorities when legally required
• Parties involved in a business transfer, merger, sale, or reorganization

Cleaners and service providers should receive only the information reasonably necessary to complete their assigned responsibilities.

We may also disclose information when we believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or legal request
• Investigate suspected fraud
• Protect the safety of a customer, cleaner, employee, or another person
• Protect our legal rights or property
• Enforce our agreements and policies
• Report unlawful or dangerous conduct

9. Sale of Personal Information

Jacqueline’s Cleaning Service does not sell or rent customers’ personal information for money.

Mobile telephone information will not be shared with unrelated third parties for their own promotional or marketing purposes. Information may be provided to communication vendors and service providers that assist us in delivering requested or authorized messages.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and transaction records
• Resolve complaints or disputes
• Meet accounting, tax, insurance, and legal obligations
• Protect our business and customers
• Enforce our agreements

The retention period may vary depending on the type of information, why it was collected, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

11. Information Security

We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.

However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure. You provide information electronically at your own risk.

Please contact us immediately if you believe your information or property-access details have been compromised.

12. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we possess your personal information
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain personal information
• Provide information about how your data is used or disclosed
• Restrict or object to certain processing
• Stop sending promotional communications

Some requests may be limited by legal, accounting, security, contractual, or recordkeeping requirements.

To protect customer information, we may need to verify your identity before completing a privacy request.

13. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law. These rights may include access, deletion, correction, portability, and the ability to opt out of certain sales, sharing, targeted advertising, or profiling activities.

These rights apply only when the relevant law covers Jacqueline’s Cleaning Service and the particular information-processing activity.

Businesses covered by the California Consumer Privacy Act must provide qualifying consumers with information about the categories of personal information collected and the purposes for which it is used.

To submit a privacy request, contact us using the information listed at the end of this Privacy Policy.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Children’s Privacy

Our website and cleaning services are intended for adults and are not directed toward children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to third-party websites, booking systems, payment services, social-media platforms, or review sites.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites. Please review their privacy policies before providing personal information.

16. Business Transfers

If Jacqueline’s Cleaning Service is sold, merged, reorganized, financed, or transferred, customer information may be included among the transferred business records, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The revised policy will be posted on our website with an updated “Last Updated” date. Continued use of our website or services after an update indicates acknowledgment of the revised policy.

18. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Jacqueline’s Cleaning Service
Email: jacquelinescleaningservice2@gmail.com
Phone: +1 (347) 651-3476
Location: The Bronx, NY 10467